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Teams that stopped forwarding to Slack.
How three teams put their inbound mail into channels, assigned agents, and got their mornings back.
Teams on Sodaroad
Halcyon · Logistics · 40 people
Halcyon moved its vendor mail into channels and cut triage time by two thirds
Every carrier, every warehouse and every customs broker emailed one shared inbox. Three people took turns reading it.
Result. Inbound sorted into eleven channels; a triage agent drafts the first reply on nine of them.
“I stopped forwarding things to Slack. The people I work with are on Sodaroad, the ones who aren't get a normal email, and it is all one thread.”
Priya Raman
Head of Operations, Halcyon
Fieldstone · Property management · 6 people
Fieldstone answers tenant billing questions before anyone reads them
Invoice questions arrived at all hours and each one needed the same three facts pulled from the same two systems.
Result. A billing agent with read and draft permissions handles 38% of inbound with a human approval on every send.
“It shows me the draft, I hit approve, and that is my whole morning now.”
Daniel Okafor
Founder, Fieldstone
Lumen Studio · Design agency · 12 people
Lumen runs client feedback as chats, and clients never had to install anything
Client feedback lived in email threads that forked every time someone hit reply instead of reply-all.
Result. One chat per project; clients take part by email and see a clean thread, the studio sees a conversation.
“Every other AI email tool wanted to be my inbox. Sodaroad is the first one that felt like it was mine.”
Sofia Lindqvist
Design Lead, Lumen Studio
More voices
In their words.
“I stopped forwarding things to Slack. The people I work with are on Sodaroad, the ones who aren't get a normal email, and it is all one thread.”
Priya Raman
Head of Operations, Halcyon
“The billing agent answers invoice questions before I have read them. It shows me the draft, I hit approve, and that is my whole morning now.”
Daniel Okafor
Founder, Fieldstone
“Every other AI email tool wanted to be my inbox. Sodaroad is the first one that felt like it was mine.”
Sofia Lindqvist
Design Lead, Lumen Studio
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